PRIVACY POLICY

Effective Date: 03 August 2026

Welcome to Misfalah (“we”, “our”, or “us”). We value your privacy and are committed to protecting the personal information you provide while using our website, https://misfalah.com.

By accessing or using our website, you agree to the terms outlined in this Privacy Policy.

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1. INFORMATION WE COLLECT

When you visit our website or place an order, we may collect the following information:

• Full Name
• Mobile Number
• Delivery Address
• Email Address (if provided)
• Order Information
• IP Address
• Browser Information
• Device Information

We do not collect or store your debit/credit card information.

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2. HOW WE USE YOUR INFORMATION

We use your information to:

• Process and confirm your orders
• Deliver products to your address
• Contact you regarding your order
• Provide customer support
• Improve our website and services
• Prevent fake or fraudulent orders
• Improve our advertising performance
• Send promotional offers when applicable

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3. COOKIES

Our website uses cookies to:

• Improve website performance
• Remember your preferences
• Analyze visitor behavior
• Measure advertising performance

You may disable cookies through your browser settings at any time.

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4. FACEBOOK PIXEL & ANALYTICS

To improve our marketing and user experience, we use:

• Meta (Facebook) Pixel
• Meta Conversion API
• Google Analytics

These services may collect information such as:

• Browser Information
• Device Information
• Pages Visited
• Time Spent on Website
• Purchase Events
• General Website Activity

This information helps us improve our services and advertising campaigns.

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5. ORDER INFORMATION

When you place an order, we securely store your information to:

• Process your purchase
• Arrange product delivery
• Provide after-sales support
• Handle returns or replacement requests
• Prevent duplicate or fraudulent orders

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6. SHARING OF INFORMATION

We respect your privacy.

We never sell, rent, or trade your personal information.

Your information may only be shared with:

• Courier or Delivery Partners
• Payment Service Providers (if applicable)
• Government authorities when required by law

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7. DATA SECURITY

We take appropriate technical and organizational measures to protect your personal information from unauthorized access, misuse, alteration, disclosure, or destruction.

However, no method of internet transmission or electronic storage is 100% secure.

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8. THIRD-PARTY SERVICES

Our website may use trusted third-party services including:

• Facebook (Meta)
• Google
• Courier Partners
• Payment Gateway Providers

These third-party services operate under their own privacy policies.

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9. CHILDREN’S PRIVACY

Our website is not intended for children under the age of 13.

We do not knowingly collect personal information from children.

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10. YOUR RIGHTS

You have the right to:

• Request access to your personal information
• Request correction of inaccurate information
• Request deletion of your information where legally applicable
• Opt out of promotional communications

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11. CHANGES TO THIS PRIVACY POLICY

We reserve the right to update or modify this Privacy Policy at any time.

Any changes will become effective immediately after being published on this page.

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12. CONTACT US

If you have any questions regarding this Privacy Policy or your personal information, please contact us through:

Website:
https://misfalah.com

Facebook Page:
https://www.facebook.com/misfalahbd

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Thank you for trusting Misfalah.

Your privacy and security are important to us.